Welcome to The Autism and ADHD Service

WHY CHOOSE US

As a clinician-led service, our core values are to provide the highest quality service that we can for our clients

We are known to be thorough, and our clinicians are highly experienced, caring, and supportive. We listen to our clients, and we go ‘over and above’ to provide the best care that we can.

Excellence

We are committed to providing the highest standards of care through continuous learning, research and reflective clinical practice. Our approach is rooted in evidence-based methods, ensuring that every assessment is carried out with utmost skill and expertise.

Collaborative working

We believe in building connections between clinicians and clients, taking the time to understand each client’s unique story rather than a one-size-fits-all approach.

Person-centred approach

We tailor our services to meet the specific needs and complexities of each client. Our care is focused on the individual’s needs, acknowledging their experiences and strengths, while ensuring they are understood in all aspects of their development.

Connections

We recognise the importance of building strong, trusting relationships with those we asses. Through open communication and empathy, we connect with individuals creating a safe, supportive space for them to feel heard, understood and valued.

TESTIMONIALS

What our clients say about us

Everything taken care of straight away, the whole process explained simply, emails and questionnaires sent promptly, booked appointments on the forst phone call, gathered info. Friendly and welcoming team, put myself and my son at ease. Fully understood his triggers and sympathetically set the environment and assessment up to avoid those triggers. They answered any questions I had pre and post assessment. They were very supportive. We were so happy we down done the private route to get our sons diagnosis. I recommend to anyone who is thinking of getting a diagnosis for themselves or a loved one.

I was so impressed with their knowledge and professionalism. They were caring and thoughtful with our daughters case. We felt in good hands and were pleased with the thorough and thoughtful nature of the report with lots of advice and ideas for support. And as a clinical psychologist myself I am quite fussy!

As a parent, I’ve had a positive experience with Kent and Essex Autism Service Ltd. The team is professional, compassionate, and truly dedicated to supporting my child’s needs. They provide personalised care and helpful resources that have made a significant difference in our journey. I highly recommend their services for anyone seeking autism support.

Consultant correspondence was very helpful and re-assuring prior to booking an appointment for my daughter to be assessed. My daughter was made to feel very relaxed and settled throughout the process. My daughter came away from her assessment feeling very positive by the diagnosis given. A very satisfied mother and daughter.

All of the staff we met/had contact with were extremely professional, and quick to respond to any queries. My child was assessed by Dr Donaldson who was extremely personable and made them feel at ease throughout the process, and would have no hesitation in recommending both Dr Donaldson and the service generally.

HOW IT WORKS

Guiding you through our assessment pathway

01

01. contact us

To discuss your requirements or ask for more information

02

02.book your appointment

At your desired time and location

03

03. attend your appointment

For your high quality diagnostic assessments

04

04. support

Follow up sessions, referrals, signposting and therapy where required

FAQS

Frequently Asked Questions

Unfortunately, we are not in the Right to Choose scheme. As a private service, it is really important that we have availability for our clients to be seen within weeks of being referred, so are not planning to join the scheme at this time.

No, as a private service we accept self-referrals. Please call or email to start the process.

Of course! It can be particularly difficult if someone else, such as a school teacher or counsellor has suggested an assessment and it isn’t something you had considered. In the first instance, you can speak to one of our knowledgeable administrators, but if you wish to speak to one of our clinicians, we will arrange a telephone call with you.

Our waiting times do vary at different times of the year, but usually we will be able to see you within 4-6 weeks. The assessment takes around 1-2 weeks to complete and you receive the written report within 2-3 weeks of the final face-to-face appointment.

Yes, you can use ClearPay to pay some of the fees over a six week period following your assessment. Please speak to our administrators for more information.

Yes, we often provide assessments that are funded by insurers such as Bupa and Healix. Please speak to our administrators for further information. If we aren’t registered with your particular insurer, you may be able to pay for the assessment and claim the funds back.

Our assessments meet NHS standards and so are accepted by the NHS and other statutory services. We have been assessing privately for nearly 10 years and have never had a diagnosis refused by another organisation. We have also been commissioned by NHS services, social services and schools to conduct assessments.

We do offer individual therapy but we have limited capacity so there may be a wait for this (approximately 3 months). We also provide regular online Q&A sessions for parents of children diagnosed with autism and/or ADHD, so you are welcome to come along at any time. There are some fantastic local private, statutory and non-statutory services that we will signpost you to, and our clinicians work hard to create links with these services and be aware of what is currently available. If you need any further advice or support that you cannot find elsewhere, we will try and help as much as possible. For example, some parents or adults benefit from a follow up session post-diagnosis, and we are more than happy to provide this. In general, our door is open, so we encourage our clients to stay in touch and ask if they have any questions or concerns.

We provide a comprehensive assessment of ADHD that meets NHS guidelines. We do not provide medication or advice about medication but we can refer you to a psychiatry service for medication review. There will be additional costs for this service. Access to medication on the NHS varies according to your local service, and waiting list times and requirements for additional assessment will also vary.

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    CONTACT US

    Queries and bookings

    Speak to us if you’re interested in booking an assessment or if you have any queries we can help you with.

    Phone

    01843 663116

    Opening Hours

    Mon - Fri (09:00 - 17:00.
    Closed Sat & Sun)

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    Welcome to our new site

    Don't worry you're not in the wrong place

    We have combined all of our locations into one website, so if you were expecting to find Cambridge, East Sussex, Essex or Kent Autism Service then you are where you need to be.